Vice President of Account Management

Bond is a high-growth private aviation company serving ultra-high net worth individuals, families, and leading corporations. The business combines deep operational expertise with a white-glove, highly personalized service model, positioning itself as a true extension of clients’ own flight departments.

With an OCC and key operational functions centralized in Fort Lauderdale, Bond is building a tightly integrated, client-obsessed organization designed for reliability, responsiveness, and exceptional trip experiences.

As Bond scales, the VP of Account Management will be a critical leader responsible for protecting and growing a substantial book of business. This executive will be the primary relationship owner for key clients, lead a senior account management team, and act as the central connector between clients and operations.

The role is 100% client-facing and demands a rare blend of aviation knowledge, commercial ownership, and executive presence in front of demanding UHNW and corporate stakeholders.

specific Responsibilities

• Serve as the senior relationship owner and “face of Bond” to a portfolio of UHNW/HNW and corporate clients.

• Own client retention, renewal, and satisfaction metrics for a significant revenue portfolio.

• Lead, develop, and coach an experienced team of account managers/directors serving high-value clients.

• Set and uphold high standards for responsiveness, service quality, and accountability across the team.

• Act as the operational “quarterback” for clients, coordinating with OCC, pilots, duty managers, maintenance, and cabin/ground teams.

• Manage complex and time-sensitive situations (e.g., mechanicals, delays, recoveries) and communicate options clearly with a safety-first mindset.

• Maintain a one-call resolution mindset, ensuring most issues are resolved without unnecessary escalation.

• Build and deepen client relationships so Bond is viewed as an extension of each client’s flight department.

• Drive disciplined use of aviation and commercial systems (flight operating systems, CRM) within the team.

• Partner with leadership to refine account management processes, playbooks, training, and service standards as the function scales.

qualifications and experience

• 10+ years of experience in private aviation sales or brokerage experience with meaningful exposure to operations (e.g., OCC, scheduling/dispatch, charter operations, aircraft management).

• Demonstrated experience working closely with OCC, pilots, duty managers, and maintenance teams.

• Strong aircraft and operational knowledge; aircraft management and/or true retail charter/trip management experience strongly preferred.

• Proven track record of owning client relationships and revenue with direct responsibility for retention and renewals.

• 100% client-facing orientation, ideally serving UHNW/HNW individuals and/or senior corporate executives.

• Experience leading senior client-facing talent (managers and/or senior individual contributors); “leader of leaders” profile.

• High system proficiency with flight operating systems and CRM tools (e.g., Salesforce, HubSpot); comfortable in detail-heavy, process-driven environments.

• Education in aviation (e.g., Embry-Riddle) and/or pilot certification is a strong plus.

• Exceptional executive presence, communication, and stakeholder management skills.

• Highly responsible, calm under pressure, and comfortable being the final escalation point in critical situations.