Transformational Leadership for a Durable Medical Equipment Solutions Provider
The Role
Managing Director
The Challenge
When Operational Complexity Outpaces Leadership Bandwidth
A leading provider in the durable medical equipment (DME) space found itself at a critical crossroads. With a highly complex Order-to-Cash (O2C) model and rising industry demands, the organization was struggling to scale efficiently. Operational gaps were widening, and profitability was under pressure.
Despite a clear need for transformation, the company lacked the leadership necessary to make it happen.
The Pain Points Were Clear:
Inefficient processes were dragging down margins and slowing decision-making.
The business needed stronger operational discipline—but also a leader who could navigate change without disrupting the culture.
The executive team was stretched thin, and without a strategic, hands-on leader, the risk of stagnation was growing.
They needed someone with a rare combination: deep strategic acumen, experience in high-complexity environments, and the emotional intelligence to lead people through change.
The company couldn’t afford to settle—or delay.
That’s when they turned to Summit Search Consultants to identify and deliver the kind of Managing Director who could operationalize growth, drive profitability, and lead with vision.
Our Approach
Summit Search Consultants (SSC) implemented a targeted national search strategy focused on identifying seasoned operational leaders within the healthcare industry and select but operationally rigorous organizations with adjacencies to healthcare. Particular emphasis was placed on candidates experienced with complex O2C systems, including those familiar with the nuances of insurance processes and regulatory requirements. To align with the client’s goals, SSC also concentrated efforts on finding regional talent that could hit the ground running with an immediate hands-on impact.
SSC conducted an extensive evaluation process, beginning with a pool of 376 high-potential candidates. Through a rigorous multi-step screening and interview process, this list was narrowed to 12 standout professionals who were presented to our client for consideration.
The Results
Within 82 calendar days (59 business days), SSC successfully secured a Managing Director with over two decades of operational leadership experience. The selected candidate demonstrated a proven track record of managing organizational transformations, optimizing O2C processes, and leading teams to achieve sustainable profitability. Their leadership is expected to deliver measurable improvements in efficiency and strategic alignment, setting the stage for continued growth and excellence within the industry.
Summit Search Consultants is proud to partner with organizations committed to transformative leadership. Our tailored search strategies deliver exceptional talent to meet the unique challenges of dynamic industries.
"There's a lot of excitement around what this hire can bring to the business! Your team has been fantastic to work with. The level of communication was just right, and beyond our hire, you presented some really strong candidates which allowed us to be choosey. My only ask: replicate this approach on our next search!"
— Director of HR, Americas
